PRIVACY POLICY

The Falkirk Steamie

Last updated: 7 February 2026

1. Who We Are

The Falkirk Steamie is a trading name of:

LNLI Limited
Registered in Scotland
Registered Office: 8 Links Road, Bo'ness EH51 9AW
Company Number:  SC877561
Email: Hello@thefalkirksteamie.co.uk

For the purposes of UK data protection law, LNLI Limited is the Data Controller.

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2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Visit our website

• Contact us by email

• Make a booking

• Use our laundry services

• Interact with our advertising on Facebook or Instagram

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3. Personal Data We Collect

We only collect data that is necessary to operate our business.

Information you provide directly

• Name

• Email address

• Phone number

• Billing address

• Booking and service details

• Any allergy or detergent information you choose to provide

Information collected automatically

• IP address

• Device and browser type

• Website usage data (via cookies and analytics)

Advertising data

If you interact with our Facebook or Instagram adverts, Meta may provide us with aggregated and anonymised insights about advert performance. We do not receive personal profiles from Facebook.

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4. Lawful Bases for Processing (UK GDPR Article 6)

We process personal data under the following lawful bases:

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5. How We Use Your Information

We use your information to:

• Confirm and manage bookings

• Provide laundry services

• Communicate with you by email

• Process payments

• Improve our services

• Comply with legal and accounting obligations

• Measure the effectiveness of our Facebook advertising

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6. Marketing & Facebook Advertising

We use Facebook and Instagram advertising to promote our services.

• Facebook may use cookies and similar technologies to show you relevant ads

• We may use anonymised website activity to measure advert performance

• We do not sell your personal data

• You can control how Facebook uses your data via your Facebook account settings

For more information, please see Meta’s Privacy Policy.

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7. Cookies

We use cookies to:

• Ensure the website functions correctly

• Analyse website traffic

• Support advertising measurement

Cookie Types

• Essential cookies – required for site operation

• Analytics cookies – help us understand usage

• Marketing cookies – used by Facebook Ads

You can manage cookie preferences through your browser or our cookie banner.
Non-essential cookies are only used with your consent.

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8. Who We Share Data With

We may share your data with:

• Payment providers

• Website hosting providers

• Email service providers

• Advertising platforms (Facebook/Meta)

We use CleanCloud Ltd to manage bookings, customer records, and laundry orders.

CleanCloud Ltd acts as a data processor on our behalf and processes personal data only in accordance with our instructions. CleanCloud is contractually required to implement appropriate technical and organisational measures to protect personal data and to comply with UK GDPR.

Further information about our data processors is available on request.

All third parties are required to process data securely and lawfully.

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9. International Transfers

Some third-party services (such as Facebook) may process data outside the UK. 

Some of our service providers, including CleanCloud Ltd and Meta Platforms Inc. (Facebook and Instagram), may process personal data outside the UK.

Where personal data is transferred outside the UK, appropriate safeguards are in place, including UK adequacy regulations or Standard Contractual Clauses approved for use under UK GDPR.

Where this occurs, transfers are protected using:

• UK adequacy regulations, or

• Standard Contractual Clauses

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10. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Booking and service records: up to 6 years (for legal and accounting purposes)

• Marketing data: until you withdraw consent

• Website analytics: anonymised or time-limited

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11. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: ico.org.uk

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12. Data Security

We use appropriate technical and organisational measures to protect your data.
However, no system can be guaranteed to be 100% secure.

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13. Children’s Data

Our services are not directed at children and we do not knowingly collect data from anyone under 16.

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14. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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15. Governing Law

This Privacy Policy is governed by the law of Scotland.

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TERMS & CONDITIONS

The Falkirk Steamie

1. Trader Details

The Falkirk Steamie
Trading name of LNLI Limited
Registered Office: 5 Rosehall terrace Falkirk FK1 1PY
Email: Hello@thefalkirksteamie.co.uk

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2. Our Services

We provide domestic laundry services including washing, drying, and folding, as agreed at the time of booking.

Services are provided with reasonable care and skill, in accordance with the Consumer Rights Act 2015.

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3. Bookings

• All bookings are made through website

• A booking is confirmed once acknowledged by us

• We reserve the right to refuse unsuitable items

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4. Turnaround Times

• Standard service: 48 hours

• Express service: 24 hours, subject to availability and additional cost

Turnaround times are estimates and not guaranteed.

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5. Detergents & Allergies

• Standard products: Smol™non-bio detergent, and Ecover fabric softeners

• Alternative products if selected by clients Fairy non-bio detergent and Fairy fabric softeners
• Additional products: Smol ™ stain gel

• Customers must notify us of allergies or requirements at booking

• Customer-supplied products are used at the customer’s risk

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6. Customer Responsibilities

You confirm that:

• You own or are authorised to launder the items

• Care labels are accurate and readable

• Pockets are emptied

• Alert us to any specific washing requirements of garments 

We are not responsible for damage caused by items left in pockets.

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7. Care & Damage

We are not responsible for:

• Colour bleeding

• Shrinkage

• Normal wear and tear

• Incorrect or missing care labels

Delicate or specialist items are cleaned at the customer’s risk unless agreed in writing.

Issues must be reported within 48 hours of return.

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8. Loss or Irreparable Damage

Our liability is limited to the lower of:

• The reasonable current value of the item, or

• The cost of the service for that item

We do not accept liability for sentimental value.

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9. Pricing & Payment

• Prices are estimated at booking

• Final price confirmed once items are weighed

• Payment terms agreed by email

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10. Cancellations

• Cancellations must be made by acccessing your order 

• Charges may apply for work already completed

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11. Hygiene & Safety

We cannot accept items that are:

• Heavily soiled with bodily fluids

• Infested with pests

• Contaminated with hazardous substances

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12. Limitation of Liability

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded under Scots law

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13. Governing Law

These Terms are governed by the law of Scotland.
Scottish courts have exclusive jurisdiction.

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14. Changes to These Terms

The version in force at the time of booking will apply.

Don't hesitate to contact us if you have any questions.

• Via Email: Hello@thefalkirksteamie.co.uk